rf99 Terms and Conditions

1.1  Age Limit and Eligibility

To open an account and use services on rf99, you must meet the following conditions:

• You must be at least 21 years of age.
• You must not reside in any jurisdiction where online gambling is completely prohibited.
• You are mentally capable and are using this service voluntarily.
• You may only have one account in your name. Opening multiple accounts is strictly prohibited.

1.2  Providing Information During Registration

During registration, you must provide accurate, complete, and up-to-date personal information. Providing false or misleading information may result in immediate account closure and balance forfeiture.

1.3  Account Security

Keeping your account password and login details confidential is entirely your responsibility. Please notify our support team immediately about any unauthorized activity on your account.

• Allowing third parties to use your account is prohibited.
• Using or attempting to use someone else's account is prohibited.
• Account ownership cannot be transferred.

2.1  Deposit Methods and Limits

rf99 currently accepts deposits through the following methods: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount across all methods is ৳500.

• Balance is added to your account once a deposit is completed.
• You may only use payment methods registered in your own name.
• Receiving funds from third-party accounts is strictly prohibited.

2.2  Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take 30 minutes to 3 hours to process.

• rf99 may request identity verification documents at the time of withdrawal.
• rf99 reserves the right to hold or cancel withdrawal requests if fraud is suspected.
• Withdrawals will not be processed if bonus wagering requirements have not been met.

2.3  Anti-Money Laundering Policy

rf99 is committed to preventing financial crime. We monitor suspicious transactions and reserve the right to report to relevant authorities when necessary. Using the platform for money laundering purposes will result in account closure and forfeiture of all funds.

3.1  Welcome Bonus

rf99 offers new members a 100% bonus on their first deposit up to ৳20,000. The following terms apply to receive this bonus:

• Bonus wagering requirement: 15 times (15x) — meaning the bonus amount must be used as a wager 15 times.
• Each member may receive the welcome bonus only once.
• After receiving the bonus, the wagering requirement must be met within a specified time period.
• To withdraw winnings earned from a bonus, the wagering requirement must be fully met.

3.2  Other Promotions

rf99 periodically organizes various promotional offers, tournaments, and special events. Separate terms and conditions apply to each promotion, which will be stated on the relevant promotion page. General rules:

• By accepting a promotional offer, the associated terms and conditions automatically apply.
• rf99 reserves the right to modify or cancel any promotion at any time.
• Promotional benefits cannot be shared with or transferred to others.

3.3  VIP Program

rf99's VIP program has three tiers: Bronze, Silver, and Gold. Weekly cashback applies at each tier:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.8% weekly cashback.

Tier upgrades are based on a member's activity and contributions. rf99 reserves the right to change VIP benefits.

4.1  General Betting Rules

All bets and gameplay on rf99 are subject to the following general rules:

• Once confirmed, a bet cannot be cancelled or changed.
• If a technical error occurs in any game or bet, rf99 reserves the right to cancel that round.
• The terms of individual game providers also apply.
• rf99 may place payments on hold to review suspicious betting activity.

4.2  Prohibited Activities

The following activities are strictly prohibited on rf99:

• Placing bets using software bots, automation tools, or artificial intelligence.
• Collusion or coordinating with other members.
• Exploiting platform vulnerabilities or bugs for unfair advantage — such situations must be reported immediately.
• Abusing the promotion or bonus system ("bonus hunting").
• Collecting personal information of other members or harassing them.

4.3  Technical Issues and Dispute Resolution

If a disconnection or technical error occurs during gameplay, the outcome of the relevant round will be determined based on data stored on the server. For any dispute, contact our support team — server logs will be treated as final evidence.

5.1  Data Collection and Use

rf99 collects and processes your personal data. Read our Privacy Policy for details on how we use your data. Key principles:

• SSL encryption is used to keep your data secure.
• Data is not sold to third parties.
• Data may be provided to regulatory bodies for KYC and financial crime prevention purposes.

5.2  Cookie Policy

rf99 uses cookies to run the website smoothly and improve user experience. By using the site, you are consenting to the cookie policy.

6.1  Responsible Gambling Policy

rf99 believes in responsible gambling. Gambling is for entertainment — not as a source of income. We advise members to play within their limits:

• Never gamble with money you have saved.
• Do not place more bets to recover losses.
• Avoid gambling when drinking or under mental stress.
• If needed, visit our responsible gaming page.

6.2  Self-Exclusion and Limit Setting

Any member may choose to temporarily or permanently suspend their account. Contact our support team for this. An account will not be reactivated until the self-exclusion period has ended.

7.1  Service Availability

rf99 strives to provide the highest quality service. However, the service may be temporarily unavailable in the following situations:

• Scheduled or emergency maintenance work.
• Technical issues with third-party game providers.
• Internet infrastructure issues or unforeseen events.

rf99 is not liable for any losses in such situations.

7.2  Limitation of Damages

rf99 is in no way liable for the following losses:

• Financial losses resulting from gambling — this is entirely the user's responsibility.
• Losses caused by issues with the user's own device or internet connection.
• Losses resulting from unauthorized third-party access to an account, if the user did not properly secure their password.

7.3  Third-Party Content

rf99's platform includes games operated by third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt). The respective provider's own terms also apply to these games.

8.1  Account Closure by User

You may request to close your account at any time by contacting our support team. All pending withdrawals and wagering requirements must be settled before the account is closed.

8.2  Account Closure by rf99

rf99 may close an account without notice in the following situations:

• Serious breach of these terms and conditions.
• Evidence of fraud, deception, or abuse.
• Registration with false information.
• Operating multiple accounts.
• Legal or regulatory reasons.

9.1  Right to Amend Terms

rf99 reserves the right to change, modify, or update these terms and conditions at any time. Updated terms will take effect from the moment they are published on the platform. Members are advised to check this page regularly. Continued use of the platform after any changes will be considered acceptance of the new terms.

9.2  Dispute Resolution

As a first step in resolving any dispute, please contact our support team directly. Support email: [email protected]. If resolution through support is not possible, both parties will attempt to resolve the matter through arbitration.

9.3  Entire Agreement

These terms and conditions, the Privacy Policy, and the Responsible Gaming Policy together form the complete agreement between rf99 and the user. If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in full effect.