rf99 Privacy Policy and Data Protection

Welcome to rf99. In this privacy policy we have described in detail what information we collect when you use our platform, how we use that information, who we may share it with, and what steps we take to protect your data. By using rf99's services you agree to the terms of this privacy policy.

We place the highest importance on our users' privacy and are committed to ensuring the security of their personal information. If you have any questions about this policy at any time, please contact us.

Various types of information are collected from you when you register and use services on the rf99 platform. We collect only the information that is necessary to provide our services and is legally permitted.

rf99 uses the information collected from you only for the following purposes. We never use your information for irrelevant or unauthorised purposes.

• Account Management and Verification: To confirm your identity and age (21+ verification) and to keep your account secure.
• Financial Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Service Improvement: To identify platform issues and improve the user experience.
• Customer Support: To resolve your issues via 24/7 live chat and email.
• Fraud Prevention and Security: To detect suspicious activity and ensure platform safety.
• Responsible Gaming Monitoring: To analyse user playing patterns and detect and prevent problematic behaviour.
• Legal Compliance: To comply with applicable laws and regulations and to respond to requests from government authorities.
• Relevant Communications: To send notifications about bonuses, promotions, or important service updates (only with your consent).

The rf99 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the quality of our service.

rf99 never sells your personal information or transfers it to third parties for commercial purposes. Only necessary information may be shared in the limited circumstances listed below:

• Payment Providers: Transaction information is shared with the relevant providers to process bKash, Nagad, Rocket, and bank transfers. This information is used only to complete the specific transaction.
• Technology Partners: Technology companies that assist in operating the platform (such as server service or cybersecurity providers) may receive limited information under strict confidentiality agreements.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, or PG Soft may receive the minimum information necessary for technical integration — but never a complete personal profile.
• Legal Obligations: Information may need to be provided in response to court orders, lawful requests from law enforcement agencies, or other legal requirements.
• Fraud Prevention: In cases of suspicious or illegal activity, relevant authorities may be notified.

Outside the cases listed above, rf99 does not share your information with any third party.

rf99 has implemented internationally recognised technical and organisational measures to protect your data. The key elements of our security framework are described below:

As a user of rf99, you have the following rights regarding your personal information. To exercise these rights, please contact us via live chat or email.

• Right of Access: You may request to know what information we hold about you.
• Right to Correction: If your information is incorrect, you may request that it be corrected. You can update your core account information yourself from your profile settings.
• Right to Deletion: In certain cases you may request that your information be deleted. However, if there are legal obligations or ongoing transactions, immediate deletion may not be possible.
• Withdrawal of Marketing Consent: You may withdraw your consent to receive promotional emails or notifications at any time.
• Data Portability: In certain circumstances you may receive your information in a structured, machine-readable format.
• Account Closure: You may request to close your account at any time. Please make sure to withdraw all withdrawable balance before closing your account.

rf99 is a platform exclusively for adults. Our services are available only to individuals aged 21 or above. We do not knowingly collect personal information from any minor.

Age verification during registration is mandatory. If any person registers using false age information and this later comes to our attention, that account will be closed immediately and all associated information will be securely deleted.

If you believe a minor is using our platform, please contact us immediately.

rf99 may update this privacy policy from time to time. Changes may be made to this policy due to changes in services, technological developments, or new legal requirements.

For significant changes, we will send a notification to your registered email and display a clear notice on the platform. The updated policy will take effect from the date it is published.

If you continue to use the platform after changes are made, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our privacy team will process all your requests as quickly as possible.